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• The monthly fee for the lessons is paid upfront, and you will receive your invoice via email and expected to complete the payment within the deadline stated in the invoice.

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• Individual lessons can be 15 minutes, 30 minutes, 45 minutes or 1 hour as agreed with students, parents/guardians. Payment charges will apply as per Table 1, below, displayed at the end of this page.​

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• In addition to the lesson price a fuel allowance is applicable to lessons at homes which are located more than 1.5 mile from Enact Music's address, as follows: 1.5 - 3.5 miles: £0.25 per lesson; 3.5 - 5.5 miles: £0.45 per lesson; 5.5 - 7.5 miles: £0.75 per lesson; 7.5 - 10 miles: £1 per lesson. For distances beyond 10 miles a bespoke fuel allowance will be discussed and tailored for the specific distance.

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• To ensure continuity of learning and achievement of the learning aims agreed upon between student and teacher, students are expected to attend all lessons.

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• Students who miss more than three lessons per term may lose their place to students on our waiting list due to the high demand for places.

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• Lessons cancelled by parents within less than 24 hours before the lesson will be fully charged. Enact Music will not offer a lesson replacement.

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• To cancel a lesson or lessons parents/guardians must log in their Student Portal and follow the steps to process the cancellation or cancellations. If you lost your login info, please contact us asap.​​

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• Any lessons cancelled by a teacher will be re-arranged by that teacher for an alternative date. Enact Music will refund you for that specific lesson if this is not possible.

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• Students are required to give a minimum of 2-week notice upon leaving a course of lessons.

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• Food, drinks or chewing gum is not permitted during lessons.

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• Enact Music will not enter students for examinations, competitions, or festivals without written permission from parents/guardians and without prior payment of the relevant fee.

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• If a student sits a musical exam, parents wishing to contest the exam results must pay the examination board re-assessment fee plus £20 to cover the teacher's time preparing the report and Enact Music related internal administration. If the re-assessment is such that the examination mark is changed for a higher mark, Enact Music will refund parents for the examination board re-assessment fee.

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• Students, parents/guardians will receive regular feedback on learning progress provided by teachers by email, SMS, phone or online meetings.

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• Parents/guardians are also welcome to speak to Enact Music Director (Dr Lilian Simones) about their child's progress by appointment. To arrange an appointment, please get in touch with Enact Music Administrator.

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• To read our Child Protection Policy (updated on 25/08/2023), follow the link.

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• These terms and conditions are subject to change. Enact Music Website will publish the latest terms and conditions (www.enactmusic.com).

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