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Terms and Conditions for Individual
In-Person Lessons
at Enact Music 

From September 2021

  • In-person lessons at Enact Music Teaching Studio are subject to space availability and are primarily for students who need in-person teaching compared to online education. For example, for those who may have additional learning needs, relevant exams to complete, and the online learning environment has proven to be less effective than face-to-face learning.

  • Those who have already been having in-person lessons at Enact Music Teaching Studio will have precedence for classes at the studio.

  • Parents must sign a written agreement with the terms and conditions stated below. They willfully oblige by Enact Music's Covid 19 safety protocol for the lessons. Only after all parties receive the signed agreement can the lessons go ahead. Parents must discuss the content of this agreement with their children at home so that they are fully aware of the protocol and expectations.

  • Suppose your child or someone in your household and bubble has been in contact with a person recently diagnosed with Covid 19. In that case, you must inform Enact Music straight away. 

  • Only students and their teachers are allowed inside Enact Music Studio. Parents willing to speak to the teacher must do so by phone and not approach the inside of the teaching studio under any circumstances. The teacher will send the child to meet parents and guardians on the footpath at the end of the lesson.

  • Any teachers and students who show COVID-19 symptoms must not attend an in-person lesson. In such cases, they must contact Enact Music Administrator as soon as possible.

  • Students should bring ONLY the minimum necessary equipment to the lesson. The sharing of musical instruments and materials (pencils, gadgets, etc.) before and during lessons is strictly prohibited.

  • Instruments brought from home must be appropriately cleaned and disinfected at home with an alcohol-based product and kept in a disinfected (in and out) protected case. Caution must be employed when cleaning instruments to ensure that the materials used do not damage the instrument. Enact Music is not liable for any instrument damage incurred because of the detergents used to clean instruments. In addition, Enact Music is not responsible for allergic or other types of physical reactions that these products can cause. Therefore, parents and students need to read the safety instructions for products and ensure they are safe both for human and instrumental use.

  • To allow time for cleaning the teaching space and amenities between lessons and avoid the previous student meeting the next, your child must arrive at the studio door EXACTLY on time. That is, neither early nor late. Unfortunately, if your child is late, the lesson will still need to finish at the expected time. Before the following class, the teacher must disinfect the space and ensure that students with different schedules do not cross or meet at our premises. Parents will not receive lesson refunds in such cases as teachers must be paid for their time.

  • Rescheduling will be left to the teacher's discretion, following availability, and will incur payment for the rescheduled lesson.

  • Ensure that your child's temperature is taken before departure to the lessons at Enact Music. If the temperature is equal to or above 37 degrees, your child should not attend the class, and you should inform Enact Music Administrator as soon as possible.

  • Your child must wear a face mask before entering the studio and for the duration of the lesson. If your child arrives without a mask, please be aware that the teacher will offer a new mask to your child and ask them to wear it. If your child has any condition where wearing a mask is inappropriate, please let us know.

  • You must let us know if your child is allergic to any sanitisation products? If so, your child must bring the sanitiser that works for them to the lesson. Your child will also be asked to disinfect their hands using the hand sanitisers provided on arrival.

  • Using a contactless temperature check device, a temperature check for students will be conducted at the studio when your child arrives. Your teacher will gesture from the window to let you know whether the lesson can go ahead or if it needs to be cancelled. You are requested to wait outside until the temperature check is done.

  • Suppose the parent did not wait, and the student's temperature is equal to or above 37 degrees. In that case, the teacher will call the parents via phone and ask them to collect the child while keeping the child inside, but in the area beside the door, not allowing the child to go further in.

  • Once your child gets clearance for the lesson to go ahead, the teacher will ask your child to wash their hands using the amenities provided for at least 30 seconds. Students should do this alone. The bathroom contains a no-touch bin and disposable paper towels.

  • ONLY after completion of all the above points can the lesson begin.

  • The teaching studio is now divided into two main areas using a large transparent screen. The area contains a chair, a music stand, and a piano. The teacher's area and the student's area are delimited. It would be best if your child always remained in the student's area.

  • All lessons are to be given through the transparent screen, using a distance of at least 2 meters between teacher and student with a barrier between them.

  • Social distancing means that teachers cannot touch the musical instruments that the student is playing during the lesson, including for tuning. To mitigate this, we have placed two pianos in the studio, one for the teacher, and the other for the student. Where students may require instrumental tuning, the teacher will demonstrate to the student how to do so. Still, the student will have to tune their instrument with the teacher's guidance.

  • Only one person must access the narrow corridor before the bathroom at a given time.

  • To minimise physical contact, only teachers should open and close doors and windows or touch light switches, heating controls, etc.

  • To make it easier for students and teachers to follow the rules on social distancing and the protocol on cleanliness, these are displayed at the teaching studio.

  • If we are made aware that an infected person was in our studio, all lessons taking place on the following day will be rescheduled for online classes to allow deep cleaning of the venue.

  • Parents must not congregate outside the studio or at the studio's entrance. Social distancing measures of at least 1 meter need to be always observed.

  • The monthly fee for the lessons is paid upfront, and you will be contacted by the Enact Music Administrator (Elisabete Tavares) via text message.

  • Individual lessons can be 15 minutes, 30 minutes, 45 minutes or 1 hour, as agreed by students, parents/guardians. Payment charges will apply as per Table 1 below (at the end of this page).

  • To ensure continuity of learning and achievement of the learning aims agreed upon between student and teacher, students are expected to attend all lessons.

  • Students who miss more than three lessons per term may lose their place to students on our waiting list due to the high demand for places.

  • Lessons cancelled by parents within less than 24 hours before the lesson will be fully charged. Enact Music will not offer a lesson replacement. Parents/guardians should contact Enact Music as soon as it is known that the student will not attend their lesson.

  • To let us know that you/your child cannot attend a lesson, you are required to send two text messages as follows:

1. To Enact Music Administrator (Elisabete Tavares: 07504 548135), and

2. To your teacher (mobile contact given to you at your enrollment).

  • It is essential that you timely inform Enact Music Administrator of any lesson cancellations. Failure to do so may result in you being charged for lessons not given if Enact Music is not aware of the cancellation.

  • Any lessons cancelled by a teacher will be re-arranged by that teacher for an alternative date. Enact Music will refund you for that specific lesson if this is not possible.

  • Students are required to give a minimum of 2-week notice upon leaving a course of lessons.

  • Food, drinks or chewing gum is not permitted during lessons.

  • Enact Music will not enter students for examinations, competitions, or festivals without written permission from parents/guardians and without prior payment of the relevant fee. If a student sits a musical exam, parents wishing to contest the exam results must pay the examination board re-assessment fee plus £20 to cover the teacher's time preparing the report and Enact Music related internal administration. If the re-assessment is such that the examination mark is changed for a higher mark, Enact Music will refund parents for the examination board re-assessment fee.

  • Students, parents/guardians will receive regular feedback on learning progress provided by teachers by email, SMS, phone, or online meetings.

  • Parents/guardians are also welcome to speak to Enact Music Director (Dr Lilian Simones) about their child's progress by appointment. To arrange an appointment, please get in touch with Enact Music Administrator.

  • These terms and conditions are subject to change. Enact Music Website will publish the latest terms and conditions (www.enactmusic.com).


+44 (0) 7504 548 135



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