Terms and Conditions for Individual
In-Person Lessons
at Enact Music

From September 2021

In-person lessons at Enact Music Teaching Studio are subject to space availability and are primarily for students who need in-person teaching compared to online education. For example, for those who may have additional learning needs, relevant exams to complete, and the online learning environment has proven to be less effective than face-to-face learning.

Those who have already been having in-person lessons at Enact Music Teaching Studio will have precedence for classes at the studio.

Your child must arrive at the studio door EXACTLY on time. That is, neither early nor late. Unfortunately, if your child is late, the lesson will still need to finish at the expected time.

Rescheduling of lessons for cases where students were late to the lesson will be left to the teacher's discretion, following availability, and will incur payment for the rescheduled lesson.

The monthly fee for the lessons is paid upfront, and you will receive your invoice by email and expected to complete payment within the deadline given.

Individual lessons can be 15 minutes, 30 minutes, 45 minutes or 1 hour, as agreed by students, parents/guardians. Payment charges will apply as per Table 1 below (at the end of this page).

To ensure continuity of learning and achievement of the learning aims agreed upon between student and teacher, students are expected to attend all lessons.

Students who miss more than three lessons per term may lose their place to students on our waiting list due to the high demand for places.

Lessons cancelled by parents within less than 24 hours before the lesson will be fully charged. Enact Music will not offer a lesson replacement. Parents/guardians should contact Enact Music as soon as it is known that the student will not attend their lesson.

To let us know that you/your child cannot attend a lesson, please log in into your Student Portal and cancel the lesson from there.

If you are NOT using the Student Portal to cancel a lesson, you MUST do the following when intending to cancel a lesson:

1. Email as us at info@en-actmusic.com, and send us a message to 07504 548135.

And,

2. Inform your teacher (email and phone contacts available in the Student Portal).

Failure inform us of lesson cancellations may result in you being charged for lessons not given if Enact Music is not aware of the cancellation.

Any lessons cancelled by a teacher will be re-arranged by that teacher for an alternative date. Enact Music will refund you for that specific lesson if this is not possible.

Students are required to give a minimum of 2-week notice upon leaving a course of lessons.

Enact Music will not enter students for examinations, competitions, or festivals without written permission from parents/guardians and without prior payment of the relevant fee. If a student sits a musical exam, parents wishing to contest the exam results must pay the examination board re-assessment fee plus £20 to cover the teacher's time preparing the report and Enact Music related internal administration. If the re-assessment is such that the examination mark is changed for a higher mark, Enact Music will refund parents for the examination board re-assessment fee.

Students, parents/guardians will receive regular feedback on learning progress provided by teachers by email, SMS, phone, or online meetings.

Parents/guardians are also welcome to speak to Enact Music Director (Dr Lilian Simones) about their child's progress by appointment. To arrange an appointment, please get in touch with Enact Music Administrator.

To read our Child Protection Policy (updated on 31/07/2020), please follow the link.

These terms and conditions are subject to change. Enact Music Website will publish the latest terms and conditions (www.enactmusic.com).

Call

+44 (0) 7504 548 135