​General Terms and Conditions

1. Fees and Payment

1.1 All course fees must be paid in full prior to the commencement of the course, unless an agreed instalment plan is in place.

 

2. Course Duration

2.1 Learners must complete the ABRSM Teaching Diploma mentorship programe course within 12 months from the date of registration.
2.2 Learners enrolled on the combined ARSM and LRSM course are permitted 24 months from the date of registration to complete the course.

 

3. Extensions and Additional Fees

3.1 Learners who do not complete the course within the timeframes outlined in Clause 2 will be required to pay an additional fee of £250 per year to retain access to course materials and continued mentor support. This fee also includes one review of assignment work per year.

3.2 Refunds on the basis of exceptional circumstances will not normally be granted, particularly where any course materials have been accessed. Any such requests will be considered only in rare and genuinely exceptional cases, at the sole discretion of Enact Music, and must be supported by appropriate evidence, including medical evidence where applicable. Enact Music reserves the right to offer alternative arrangements, such as a deferral or extension, in place of a refund.

 

4. Cancellation and Refund Policy

4.1 If a learner cancels their enrolment after payment has been made, the following terms apply:

a) Where cancellation is made within 14 days of purchase, and the learner has not accessed the course (including logging in, streaming, or downloading materials), a full refund (0% cancellation fee) will be issued.

b) If the learner accesses any part of the course (including logging in, streaming, or downloading materials), they acknowledge and agree that they will lose their right to cancel and receive a refund, even if cancellation occurs within the 14-day cooling-off period.

c) Where cancellation is made after 14 days from purchase, and no course access has occurred, a 100% cancellation fee applies.

4.2 Nothing in this policy affects your statutory rights.

 

5. Academic Integrity

5.1 All submitted coursework must be the learner’s own original work.

5.2 Plagiarised or copied material will not be accepted under any circumstances.

5.3 The use of artificial intelligence tools to generate coursework, in whole or in part, unless explicitly permitted by Enact Music, is not allowed and will be treated as academic misconduct.

5.4 Where plagiarised or AI-generated material is identified, the work will be returned to the learner for revision, and an additional fee will be charged for any subsequent review.

5.5 Repeated instances of academic misconduct may result in further action, including notification to ABRSM where relevant, as such conduct is considered inconsistent with the professional standards expected of teaching diploma candidates.

 

6. Intellectual Property

6.1 All course materials, modules, and resources remain the property of Enact Music.

6.2 Course materials are provided for the learner’s personal use only and must not be copied, reproduced, distributed, shared, or used for any purpose outside the course without prior written permission from the Course Director.

6.3 Any unauthorised use, reproduction, or distribution of course materials may result in legal action, including claims for damages and/or injunctive relief.

 

7. Learner Responsibilities

7.1 Learners must ensure that they meet the eligibility requirements set by ABRSM before enrolling on ARSM or LRSM Teaching Diploma pathways.

7.2 Enact Music accepts no responsibility where a learner enrols without meeting these requirements, and the cancellation policy outlined in Clause 4 will apply.

7.3 Learners are responsible for obtaining all necessary consents and permissions for any video recordings submitted as part of the course, including consent to record, store, and share such recordings with Enact Music for assessment, training, and quality assurance purposes.

7.4 Learners must inform Enact Music promptly of any changes to their contact details.

​

7.5 Diploma Preparation and Submission
7.5.1 This programme is designed to support learners in preparing for the ABRSM Teaching Diplomas.
7.5.2 Learners are solely responsible for submitting their work directly to ABRSM.
7.5.3 The ARSM and LRSM Teaching Diplomas are awarded exclusively by ABRSM and are based entirely on their independent assessment.

​

7.6 Assessment Outcome Disclaimer
7.6.1 Enact Music provides training and guidance only and does not guarantee any particular outcome.
7.6.2 Enact Music shall not be held responsible for the outcome of any assessment conducted by ABRSM, including where a learner is unsuccessful in obtaining a diploma.

 

8. Course Fees and Additional Costs

8.1 Course fees exclude the cost of materials, equipment, books, and any additional resources required by the learner, as well as the entry and assessment fees for ABRSM Teaching Diplomas.

 

9. Feedback and Assessment

9.1 Course fees include one review and feedback instance per assignment.

9.2 Additional reviews may be requested and will be subject to an additional fee.

 

10. Conduct and Behaviour

10.1 Enact Music is committed to promoting an inclusive and respectful learning environment.

10.2 Any form of discrimination, abuse, or inappropriate behaviour will not be tolerated.

10.3 Enact Music reserves the right to remove any learner who breaches this policy. In such cases, no refund will be issued and access to the course will be terminated immediately.

 

11. Safeguarding and Child Protection

11.1 Learners must ensure that all teaching practice and recorded material submitted as part of the course complies with applicable safeguarding and child protection standards.

11.2 Learners are responsible for obtaining all necessary permissions and informed consent from parents, guardians, and any individuals featured in submitted recordings.

11.3 Any concerns identified in submitted materials relating to the safety or welfare of a child or vulnerable individual will be taken seriously and will be addressed in line with safeguarding procedures.

11.4 Where appropriate, Enact Music reserves the right to report safeguarding concerns to relevant authorities, which may include the relevant Police Service and/or social services, in accordance with legal and ethical obligations.

 

12. Data Collection and Statutory Requirements

12.1 Enact Music may collect additional information where required to comply with legal or regulatory obligations.

 

Privacy Notice

13. Introduction

13.1 This Privacy Notice explains how Enact Music collects, uses, and protects your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

 

14. Data We Collect

14.1 Personal data may include your name, address, contact details, and date of birth.

14.2 We also collect educational data such as coursework submissions, feedback from mentors and assessors, attendance records, and teaching video recordings.

 

15. Purpose of Data Processing

15.1 We process your data for the following purposes:
a) To support your learning
b) To monitor and report on your progress
c) To evaluate and improve our services
d) To comply with legal and regulatory obligations

 

16. Data Sources

16.1 Data is collected from:
a) Course registration forms
b) Course submissions and learner interactions
c) Feedback provided by mentors and assessors

​

 

17. Data Storage and Security

17.1 All personal data is stored securely and accessed only where necessary.

 

18. Legal Basis for Processing

18.1 Data is processed on the basis of contractual necessity and legal obligations.

18.2 Where required, additional data is processed based on your consent.

 

19. Data Retention

19.1 Personal data will be retained for one year after you are no longer enrolled.

19.2 In certain circumstances (e.g. investigations), data may be retained for longer where necessary.

 

20. Data Sharing

20.1 Your data will not be shared without your consent unless required by law or safeguarding obligations.

20.2 Data will not be shared with ABRSM unless in cases of misconduct.

20.3 In safeguarding situations, data may be shared with relevant authorities such as the Police Service of Northern or social services.

 

21. Your Rights

21.1 You have the right to:
a) Request access to your personal data
b) Request correction of inaccurate data
c) Request information about how your data is used

21.2 To exercise these rights, you may submit a Subject Access Request by contacting:

• Email: info@en-actmusic.com

• Post: Enact Music Director, 17 Brooke Hall, BT8 6WB

• Email (Director): Liliansimones@en-actmusic.com